VEYL 5-Day Replacement Policy

At VEYL, every pair of our handmade slippers is carefully crafted and checked before being sent to you. However, if something goes wrong, we’re here to make it right.

5-Day Replacement Window

You can request a replacement within 5 days of receiving your order.

If It’s Our Mistake — No Extra Cost

If the issue is caused by VEYL, we will replace your slippers completely free of charge, including delivery.

Examples include:

• Wrong size or design sent by us
• Damaged or defective product received
• Manufacturing or craftsmanship issue
• Any other mistake made by VEYL while processing your order

If It’s Not Our Mistake

If the replacement is requested for a reason that is not due to a mistake or defect on VEYL’s part, we can still offer an exchange within the 5-day period.

In this case, delivery charges for the replacement/exchange will be paid by the customer.

Conditions

• Replacement requests must be made within 5 days of delivery.
• The slippers should be unused and in their original condition.
• Please contact VEYL with your order number and clear photos/videos showing the issue.
• Replacement is subject to product availability.
• Customized or specially made orders may have different replacement conditions.

Our Promise

We put our heart into every handmade pair. If we make a mistake, we’ll take responsibility and replace it at no extra cost to you.

VEYL — Handmade with care.